Talk time already used is billed on usage and is non-refundable. Charges are calculated per second of connected call time, rounded up to the next minute per call, at the rate for your monthly volume tier.
| Item | Cancellation | Refund |
|---|---|---|
| Prepaid bundle, unused | Cancel anytime | 7-day refund on first purchase only, for the unused portion |
| Prepaid bundle, partly used | Cancel anytime | Unused minutes stay valid for 90 days; no cash refund after 7 days |
| Number rental and third-party charges | Monthly | Non-refundable once the month has started |
After the 7-day window, no refunds are issued for the current billing period. Cancellation takes effect at the end of the current billing cycle.
Agent set-up and knowledge-base build included with your first agent is a service delivered at onboarding and is non-refundable once delivered.
Email connect@nebulaslice.com from your registered address with your company name and invoice number. We respond within 3 working days and process approved refunds to the original payment method within 7 to 10 working days.
Pause or stop campaigns any time from the dashboard. To close the account, email connect@nebulaslice.com; you may request an export of your recordings, transcripts and contacts within 30 days of closure.